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Salesforce Certified Field Service Consultant Sample Questions (Q70-Q75):

NEW QUESTION # 70
At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A. Mobile, Agent, and Resource
B. Agent
C. Dispatcher
D. Agent and Resource

Answer: B

Explanation:
The Agent permission set gives access to create cases and work orders, view work types and work rules, book and manage appointments, assign mobile resources, and optimize schedules. References:https://help.
salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5

NEW QUESTION # 71
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A. Utilize a custom Global Price Book and add all products as Price Book Entries.
B. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
C. Create customer-specific Price Books and add all products as Price Book Entries.
D. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

Answer: D

Explanation:
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. References:https://help.salesforce.com/s/articleView?
id=sf.fs_price_books.htm&type=5

NEW QUESTION # 72
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A. Create a single Service Appointment.
B. Create two Service Crews.
C. Create a crew with two Technicians.
D. Create a work rule with two required skills.

Answer: C

Explanation:
This option allows creating a service resource that represents a group oftechnicians who work together on the same service appointment. References:https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.
htm&type=5

NEW QUESTION # 73
Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A. Work Orders to Assets
B. Work Orders to Products
C. Assets to Products
D. Products to Accounts

Answer: A

Explanation:
Assets are used to track the customer's install base, such as products or equipment that require service. Work orders are used to track the work that needs to be done on assets. By relating work orders to assets, the system can track the work history and status of each asset.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_assets.htm&type=5

NEW QUESTION # 74
Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should theConsultant recommend to meet the requirement?

A. Service Resource Dashboard
B. Street-level Routing
C. Aerial Routing
D. Service Appointment Reports

Answer: B

Explanation:
This option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions. References:https://help.salesforce.com/s/articleView?id=sf.
fs_street_level_routing.htm&type=5

NEW QUESTION # 75
......

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